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Customer Experience track

They say coffee is for closers, but what about the rest of the team? We agree that the customer experience is crucial today, but it also requires a highly complex mix of talent, tools, and processes.

Moving a customer from the moment they realize they may need your products or services to the moment they enthusiastically commit to your brand demands the orchestration and optimization of dozens of interactions. Closers are still critical but neglect any other part of the marketing and sales engine, and it will soon stall out.

In the Customer Experience conference track, we'll share and explore strategy and tactics that have worked at our organizations in a highly collaborative and open set of sessions. We'll talk about what works and what doesn't today and explore what's next for business development, in the era of accelerating change.

Track leader:    Karsten Bubber Outzen (DK)   Strategic adviser

Track leader: Karsten Bubber Outzen (DK)
Strategic adviser


Earlier Event: November 6
Social Event: Morning run
Later Event: November 6
Communication track