Afternoon workshops Tuesday, November 5, 2019 13:00 16:00

A sabotage workshop on service design

Speakers: Hanna Karppi (SE), Digital Workplace Manager at Sigma Consulting Solutions & Francis Rowland (UK), Senior UX Architect at Sigma Consulting Solutions

Designing good services , workplaces, processes, and how people experience them requires cooperation and understanding between a range of people; it requires an adaptive, nimble organisation with an understanding of its staff and its customers.

Designing good services , workplaces, processes, and how people experience them requires cooperation and understanding between a range of people; it requires an adaptive, nimble organisation with an understanding of its staff and its customers.

Our session will encourage you to forget about all of that, and just focus on sabotage.

By adapting some CIA sabotage techniques (no kidding), Hanna and Francis invite you to subvert how we usually think about our work and its impact, and to get creative about how to design terrible services and processes instead. 

You'll learn

  • a new lens through which to consider your work and your workplace

  • an effective approach to creative problem-solving

  • practical approaches to producing positive impact (without getting fired - we promise)

 

What does 'good' look like in the digital workplace and how to get there

Speaker: Andrew Pope (UK)
Innovation and Collaboration Expert

Attend this interactive and hands-on session and walk away with a strong understanding of what 'good' really looks like if you're implementing enterprise social networks like Workplace or Yammer, and team collaboration platforms like Microsoft Teams or Slack and learn effective tactics and behaviours to drastically increase engagement

Communication and collaboration initiatives are exploding with the implementation of digital workplace projects. Promises of near astronomical returns on investments of anywhere from 300% to 800% are being suggested by reputable organisations like Forrester Research. However, to reap those returns you need to get the execution right and that starts with finding what 'good', and indeed even 'great' looks like, and executing solid plans to get there.

Attend this interactive and hands-on session and walk away with a strong understanding of what 'good' really looks like if you're implementing enterprise social networks like Workplace or Yammer, and team collaboration platforms like Microsoft Teams or Slack and learn effective tactics and behaviours to drastically increase engagement:

  1. Using the Innosis 'Designing Collaboration' framework you'll learn specific and high impact initiatives which you can then scale to derive maximum ROI in your own organisation

  2. Based on global benchmarking of interactions on Microsoft Yammer and Workplace by Facebook carried out by SWOOP Analytics, you'll learn to establish a measurement baseline of what 'good' looks like at the enterprise, team/group and at the individual level.

  3. Understand how some well-known companies have made them work as crucial business tool

  4. Learn what metrics are game-changers in collaboration and set up your own measurement framework for success

 

 

The first principles of digital marketing that’ll gain you new customers.

Speaker: Ian Miller (UK)
Crafted

How to understand the digital mindset of your customers in order to attract new business. Building from first principles, Ian will show you the techniques and tools that will allow you to create a digital marketing plan that talks to them at the right time, in the right place, with the right channel.

 

Download the slides